It’s a time where we’re more obsessed than ever with expecting great customer service. It’s also a time where mobile services keep getting more complex and with 5G we’ll see new types of devices and offerings, especially in the enterprise segment. Our AI platform processes billions of records in mobile networks every day to empowers customer support agents to solve technical issues there and then.
We’re reducing technical escalations by 60% and cutting average call-time by 15mins. With self-service apps we take further pressure off customer support. These are the first steps as we’re heading for the self-driving customer support.